Terms and Conditions

These terms and conditions are supplemented by the applicable statutory rules regarding contracts for the supply of goods to consumers.

If you have any queries or concerns, please do not hesitate to contact VELUX.

If you would like to proceed with an order, please scroll down and read these terms and conditions and click the CONFIRM button at the end as your confirmation of your acceptance of these terms and conditions.

The contract of sale and delivery is entered into between you and VELUX.

The placing of an order and the entering into of the contract by you is conditional on you being over 18 years of age.

We process your order no matter where you are domiciled. Goods are delivered to an address designated by you within the United Kingdom with the exception of the Channel Islands.

It is a condition for our attending to your order that you, when placing your order, accept the following:

  • These terms and conditions.
  • The prices and costs as stated in this on-line shop as specified in your order.
  • That we register data concerning your name, address, telephone number, and e-mail address for the purpose of handling your order.
  • That we transmit data concerning your credit card for the purpose of handling your order.
  • That the agreement will be formed under the laws of Scotland.


How will I know my order has been received?

Upon receiving your order, we will send you an order confirmation via e-mail. A legally binding agreement is formed when you receive our order confirmation. We will attend to your order as soon as possible. Usually, you will receive the ordered goods within seven (7) working days.

Our order confirmation will be conditional upon the approval of your credit or debit card (kindly see below under “What is the price of the goods?” and “How do I pay?”). However, if you do not receive an order confirmation within reasonable time, please contact us directly. It is our wish to attend to your order promptly and without unnecessary delay, but we cannot assume responsibility for conditions caused by problems or faults in electronic communication.

Enter your keyword